Refund & Cancellation Policy
Last updated: 17 October 2026
FloorDesignAI sells credits for a digital service: 1 credit = 1 floor plan + 1 free regenerate of that plan. This policy explains when you can get a credit or your money back.
Failed generations
If a floor plan can't be generated (for example the AI service is down), the credit is returned to your account automatically. You don't need to contact us.
Not happy with a plan
Each plan comes with one free regenerate: use "Something looks off? Regenerate free" on the result. Plans are AI-generated concepts (see the Terms), so a used credit isn't refunded because a plan doesn't match what you expected.
Refunds of credit packs
- Unused packs: a pack with none of its credits used can be refunded within 7 days of purchase. Email support@floordesignai.com to ask for it.
- Partly used packs are not refundable.
- Duplicate or erroneous charges (for example being charged twice, or charged without receiving the credits) are refunded to the original payment method, usually within 5–7 business days.
How to ask for a refund
Email support@floordesignai.com from the email address of your account, with the payment ID or the date and amount. We reply within 2 business days.
How refunds are paid
Approved refunds are made to the original payment method through our payment partner and usually reach you within 5–7 business days, depending on your bank. The refunded credits are removed from your account. Payments appear on your statement as ABHISHEK GUPTA.
Cancellation
There are no subscriptions: each purchase is a one-time payment, so there is nothing to cancel later. If a payment fails or you close the checkout before paying, you aren't charged. Once a payment is complete and the credits are added, refunds follow the rules above.